Returns & Exchanges

At Thai Gold, we want you to be completely satisfied with your purchase. If your jewelry doesn't meet your expectations, we offer a 30-day return policy for items in their original, unworn condition.

1

Initiate Your Request

Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.

2

Secure Your Package

Carefully place the jewelry in its original velvet pouch and presentation box, ensuring all authenticity certificates are included to prevent damage during transit.

3

Apply Shipping Label

Print the prepaid shipping label provided via email and affix it securely to the outside of your package, then drop it off at any authorized courier location.

4

Quality Inspection & Refund

Once our master jewelers verify the item's condition, we will process your full refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing