Frequently Asked Questions
Everything you need to know about our authentic Thai jewelry collections.
What is the purity of your Thai Gold jewelry?
Our traditional Thai gold jewelry is typically crafted with a high purity of 23K (96.5%), which is the standard for authentic Thai craftsmanship, offering a richer yellow hue than standard 14K or 18K gold.
How should I care for my high-karat gold pieces?
Since 23K gold is softer than lower-karat alloys, we recommend cleaning it gently with warm soapy water and a soft-bristled brush. Avoid wearing your jewelry during heavy manual labor or while using harsh chemicals.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. All international orders are fully insured and shipped via premium couriers like FedEx or DHL to ensure safe and secure delivery to your doorstep.
What is your return policy?
We offer a 14-day return policy for all unworn items in their original packaging. Please note that due to the fluctuating market price of gold, some returns may be subject to a restocking fee based on the current gold rate.
How can I verify the authenticity of my purchase?
Every purchase from Thai Gold comes with a physical Certificate of Authenticity and a hallmark stamp on the piece itself, verifying the gold content and craftsmanship standards.
Are the prices on your website fixed?
Our prices are updated daily to reflect the current global market price of gold. Once you place an order, your price is locked in and will not change regardless of market fluctuations.